Frequently Asked Questions

In models that are equipped with it, the front fold rests against the edge of the worktop and helps keep the pastry board stable during use.

The backrest, on the other hand, creates a containment edge useful during dough processing and helps limit the escape of flour, residues, and splashes from the back of the work surface.

For daily cleaning, water and mild soap or a gentle detergent are generally sufficient.

After removing any residue, rinse the surface well and dry it with a soft or microfibre cloth to limit the formation of streaks.

For a more thorough cleaning, you can use specific stainless steel cleaning products.

INOXLM pastry boards are made of AISI 304L stainless steel, which is durable, hygienic, and easy to clean.

It is a material particularly suitable for surfaces intended for food preparation.

Yes. With normal use, minor scratches or superficial micro-scratches may appear, especially if knives or utensils are used directly on the board.

These are mainly aesthetic marks related to use: they do not compromise the functionality of the pastry board or the ability to properly clean and sanitize the surface.

Yes, INOXLM pastry boards can be washed in the dishwasher, provided the size of the product and the dishwasher allow it.

For larger sizes, it is more practical to clean them directly on the surface with water, a mild detergent, and a soft cloth.

Yes, it can happen, especially with highly hydrated or particularly soft doughs.

Stainless steel offers a smooth, non-porous surface that facilitates processing and cleaning, but the dough's behavior also depends on hydration, temperature, flour used, and working technique.

If the dough tends to stick, avoid adding too much flour just to compensate: proper dough management makes all the difference.

Yes. You can configure the ironing board directly online by choosing the sizes available in the configurator.

If you need a specific size or have doubts about the configuration, contact us before ordering: we will evaluate the most suitable solution together.

Yes, the pastry board can also be used for cutting bread, vegetables, and other foods.

However, it's important to consider that stainless steel is a harder surface than traditional wooden or plastic cutting boards. Frequent and intensive use for cutting can therefore accelerate the wear of knife blades.

For those who use knives a lot, we recommend complementing the pastry board with a dedicated cutting board.

The limit may vary depending on the model and the position of the engraving.

For models with engraving on the front crease, up to 50 characters can be entered. Before completing your order, always check the instructions in the customization field of the chosen product.

It depends on the selected model.

We offer dough boards with laser engraving on the surface and models with engraving on the front fold. The position of the engraving is clearly indicated on the product page before purchase.

Yes. INOXLM manufactures custom-made stainless steel pastry boards, allowing you to choose the most suitable dimensions for your worktop.

In the dedicated configurator, you can directly enter the desired measurements and view the price of the pastry board based on the chosen configuration.

Yes. Customizable pastry board models are available with a laser-engraved phrase.

Depending on the product chosen, the engraving is made directly on the surface or on the front fold of the pastry board.

Yes. For the custom-made pastry board, you can choose whether to add a front lip, a back riser, or both, and also configure their dimensions as provided by the product.

This allows you to adapt the pastry board not only to the available space but also to how you intend to use it.

The Steel Guarantee is INOXLM's commitment to assist customers even after purchase, should a product exhibit a problem attributable to manufacturing.

Contact us describing the issue: we will assess the case and seek the most suitable solution. If the problem cannot be resolved, a refund of the amount paid will be issued.

The Steel Guarantee complements the rights provided by the statutory warranty and does not replace them.

If the package or product is damaged upon delivery, please contact us as soon as possible, indicating your order number and the issue encountered.

INOXLM shipments are prepared with packaging designed to protect products during transit, and in the event of damage, we will assist you in managing the report and resolving the problem.

Contact us, indicating your order number and describing the issue you've encountered.

Our team will assess the situation and guide you through the most suitable procedure. Where helpful, we may ask for some images of the product to better understand the problem and expedite the verification process.

The goal is to first find a concrete solution; when this is not possible, the protections provided for the specific case will be applied.

Measure the length of the wall where you want to have a handrail, considering the start and end points of the handrail.

Check that there is enough space for the brackets and that the handrail guides you through the most delicate points of the staircase.

If you are unsure about the measurement, contact us before ordering

If you have any doubts about the length, fixing, or configuration,contact us before ordering.

You can send us relevant information and, when necessary, photographs and measurements of the ladder: we will help you verify the most suitable solution before production.

You will receive the handrail in the selected size and finish, the brackets specified for the ordered length, the fixings included in the configuration, and the necessary assembly instructions.

Before installation, always check that the fixings are suitable for the actual wall structure.

The handrail is manufactured, inspected and generally handed over to the courier within 48 working hoursof order confirmation.

Subsequent delivery times depend on the destination and the courier.

Yes. The AISI 304L stainless steelused for this handrail is suitable for outdoor installations in ordinary conditions.

In marine, very saline, or particularly aggressive environments, it is advisable to describe the installation site to us beforehand, so that we can evaluate the most suitable solution.

Yes, but specific fastenerssuitable for the coat thickness and the underlying structure are required.

Before ordering, please describe the characteristics of the wall so we can evaluate the most suitable solution.

In many situations, assembly can be carried out by a person with good proficiency in using a drill, level, and tightening tools.

However, it is essential to correctly identify the fixing points and check stability before use. For special walls or when you do not know the structure of the support, it is preferable to contact a qualified installer.

Yes. If the required length is not among the available options, please contact us with the desired measurement.

We will check the possibility of making it to measure before you place your order.

Yes. The safety handrail is available in satin, white, black and corten finishes.

For different needs, you can also consult the other handrail models available on the website.

There is no one-size-fits-all best shape: the choice depends mainly on the style of the environment, the available space, and the type of grip you prefer.

INOXLM offers various profiles, including round, square, and rectangular handrails, with different dimensions depending on the model.

If you are undecided between two solutions, you can contact us before ordering, indicating the characteristics of the staircase or sending us a photo: we will help you identify the most suitable model for the situation.

The handrail comes with the necessary assembly instructions. Inside the package, you will also find a link to a video tutorial showing the main steps of the installation.

Before fixing, always check that the hardware used is suitable for the wall structure.

Instructions and a video tutorial for assembly are also available for handrails with LEDs.

The procedure includes both the fixing of the handrail and the management of the pre-installation for the lighting of the chosen model.

For regular maintenance, simply use a soft cloth with water and a neutral detergent.

After cleaning, dry the surface to limit the formation of streaks.

Avoid abrasive sponges and particularly aggressive detergents, which could alter the surface finish of the handrail.

Painted handrails are also made of stainless steel. The finish is applied to the steel to achieve the various available colors without changing the base material.

I removed the old "that's why we offer a lifetime warranty" from the FAQ answer: it's an important commercial promise and not needed to answer the question about the material.

It is possible, but the mounting system must be suitable for the wall structure.

If you need to install the handrail on plasterboard, please contact us before ordering, indicating the characteristics of the wall: we can assess the most suitable configuration.

Yes. If you have specific needs regarding the bracket placement, please contact us before ordering, indicating the required configuration.

We will evaluate the modification based on the handrail model and dimensions.

The ashtray has an opening system that allows easy access to the container and to empty it.

For routine cleaning, use a soft cloth and a cleaner suitable for stainless steel, avoiding abrasive products or tools.

The logo or text is engraved directly onto the top surface using laser processing.

The personalization is permanent and does not use adhesives applied to the product.

Yes. The product comes with the fastening system provided.

Locate the installation position, check the support, correctly mark the fixing points and proceed with assembly.

Yes. The ashtray is made of AISI 304L stainless steeland is designed for outdoor use.

Regular cleaning and periodic maintenance help preserve the surface appearance over time.

Products made with logos, text, or customizations requested by the customerare not subject to the normal right of withdrawal for a simple change of mind.

Therefore, before confirming the order, carefully check the model, finish, and file submitted. Rights provided in case of defective or non-compliant productnaturally remain valid.

Yes. Before installation, it is necessary to plan the power supply point in the correct location to allow the cables to pass through the handrail’s pre-drilled holes.

INOXLM provides a video tutorial dedicated to preparing the light point, which we recommend consulting before performing any work on the wall.

The handrail with LED preparation is already designed to allow for the insertion of the light strip and the routing of cables, but the LED strip is not included.

In models sold with LEDs, however, the light strip is already integrated into the handrail.

Always check the "What's included" section on the product page to verify the selected configuration.

INOXLM products are made in Italy at our family company.

We directly oversee the various stages of stainless steel processing, from material preparation to the production and quality control of the finished product.

Orders are generally prepared and handed over to the courier within 24/48 working hours from order confirmation.

After shipment, delivery times depend on the destination: approximately 24/72 working hours in Italy and 2/6 days in Europe.

For customized products, special processing, or items with different lead times, always refer to the information on the chosen product page.

First, check the tracking information received via email. If the shipment is stalled, marked as delivered but not received, or has an anomaly, please contact us with your order number.

We will check the shipment with the courier and help you resolve the issue.

Certainly. If you have any doubts about product selection, measurements, configuration, or installation, you can contact us before purchasing.

The goal is to help you choose the correct solution without making contact necessary when all the information needed to purchase independently is already available on the product page.

Yes. You can use the "Request Invoice" feature and enter the necessary details before completing the purchase.

There are dedicated fields for both private customers and companies.

Yes. When the order is entrusted to the courier, you will receive tracking via email, so you can follow the progress of the shipment and arrange for delivery.

Yes. If you need to take advantage of tax breaks for renovation works, you can make the payment via Bank Transfer for Tax Deductions.

Before proceeding with the payment, make sure to correctly include all the required information for the tax break in the reason for payment and in the bank transfer details.

Yes. For orders placed in Italy, you can request an invoice with the necessary details for building renovation.

During the purchase process, use the “Request invoice”function and correctly enter all required data before completing your order.

Many INOXLM products can be manufactured with customized measurements, finishes, or processing.

When customization is available directly online, you will find the relevant options on the product page. For requests different from those provided, you can contact us: we will evaluate the feasibility together and, if necessary, prepare a customized quote.

After receiving and checking the returned product, the refund is processed using the method chosen for the order.

The time required for the amount to become available may vary depending on the payment circuit or method used.

For products eligible for the right of withdrawal, you can request a return according to the conditions indicated on our Returnspage.

We recommend consulting the complete information before proceeding, especially in the case of custom-made or personalized items.

In the EU, the standard distance selling withdrawal period is 14 days from delivery, but goods made to specific request or clearly personalized are among the exceptions.